Protect yourself from scammers.

Scammers are constantly working to obtain your banking information and have resorted to impersonating financial institution fraud departments. If you receive a call from the "Cornerstone Community Financial Fraud Department" calling to verify unauthorized charges, take pause.
  • Cornerstone will NEVER contact you directly and ask for your account number, debit or credit card numbers or PIN, Social Security Number, or online/mobile account login information (user ID, password, security questions).

  • If you are contacted by phone or text by someone claiming to be from Cornerstone Fraud Department asking for your account information such as account number, password, username, or code/PIN, hang up the phone immediately, do not respond to any texts, and contact us directly to report the incident.

  • If you need to contact us regarding a potentially fraudulent message, never use the phone number provided by the caller. If it's a scam, then the phone number they provide may be masked or will not be accurate.

  • If you have mistakenly shared sensitive information, reach out to Cornerstone immediately so we can proactively take steps to protect your account.

Change your online account passwords regularly.

We recommend changing your mobile and online banking passwords at least once every 90 days. 

To change your password in online banking:
  1. Log in to online banking with your current username and password
  2. On the right-hand side of your screen, click on your name and then select "Settings"
  3. On the left-hand side of your screen, click "Security"
  4. Click "Edit" next to Password
  5. Enter your current password, then enter a new password twice
  6. Hit "Save"

Be aware of card skimmers on convenience store ATMs and gas

When needing to use a public ATM or gas pump, select the safest place possible. Many ATM skimming takes place on non-credit union/bank ATMs so be mindful of the following when looking:

  • Before you insert or slide your payment card into an ATM or gas pump card reader, take a look at the terminal to see if there’s anything out of the ordinary, especially if you have used it before. If you don't feel comfortable, seek an alternative ATM or find a CCF or COOP ATM location.
  • At a gas pump, check to see if the security seal is broken or tampered with.

  • When entering a PIN, pay attention to how the keypad feels. If it is difficult to press, there may be a keypad overlay on it that is recording your data.
If you suspect fraud or have any questions regarding your accounts you can connect with us at your convenience by sending us a secure Conversation 24/7 through mobile or online banking, call us at 800-777-6728, or stop by your nearest branch location.