Protect yourself from scammers.

Scammers are trying anything they can to trick the public and gain personal information, including modifying incoming phone numbers to look like they are calling directly from Cornerstone or another trusted financial institution. We would like to remind you of the following:
  • Cornerstone will NEVER contact you directly and ask for your account number, Social Security Number or online/mobile account login information (user ID, password, security
  • If you are contacted by phone or text, do not respond to the text or hang up the phone
  • If you need to contact us or would like to verify the messages you’ve received, do not use the phone number provided in the text message – remember, it could be a scam which means the phone number is not accurate!
  • You may chat with us securely using the Conversations feature built within Online and Mobile Banking, or contact us directly at 800-777-6728.
  • Finally, if you have mistakenly shared sensitive information always call us immediately so we can proactively take steps to protect your account!

Change your online account passwords regularly.

We recommend changing your Online Banking and Mobile Banking passwords at least once every 90 days. The password you choose for Online Banking will also give you access to Mobile Banking,
so remember when you change your password this will apply to both.

To change your password in Online Banking:
  1. Log in to Online Banking with your current username and password
  2. On the right-hand side of your screen, click on your name and then select "Settings"
  3. On the left-hand side of your screen, click "Security"
  4. Click "Edit" next to Password
  5. Enter your current password, then enter a new password twice
  6. Hit "Save"

Be aware of card skimmers on convenience store ATMs and gas

When needing to use a public ATM or gas pump, select the safest place possible. Many ATM skimming takes places on non-credit union/bank ATMs so be mindful of the following when looking:

  • Before you insert or slide your payment card into an ATM or gas pump card reader, take a look at the terminal to see if there’s anything out of the ordinary, especially if you have used it before. If you don't feel comfortable, seek an alternative ATM or find a CCF or COOP ATM location.
  • At a gas pump, check to see if the security seal is broken or tampered with.
  • When entering a PIN number, pay attention to how the keypad feels. If it is difficult to press, there may be a keypad overlay on it that is recording your data.
If you suspect fraud or have any questions regarding your accounts you can connect with us at your convenience by sending us a secure Conversation 24/7 through Online or Mobile Banking, call us at 800-777-6728, or stop by your nearest branch location.