Frequently Asked Questions

We know that right now, you might have more questions than answers. We understand that times of uncertainty can cause feelings of uneasiness. We’ve answered some frequently asked questions to help provide some clarity. 

Are CCF branches open?

Yes. Our branches are open during regular business hours. 

What safety precautions have been taken inside of your branches?

To ensure the safety of our members and our staff, we will be following the recommended social distancing guidelines set by the CDC, including:

  • Masks will be required in all CCF locations for individuals who are not fully vaccinated. Team members, members & visitors who are fully vaccinated are not required to wear a mask unless they are in the designated Financial Service Representative areas of the branch. These areas will be clearly marked.
  • All individuals must maintain a 6 foot distance from one another.
  • A specified number of people will be allowed in the branch at one time. The number of individuals allowed in the branch will be posted on the door.
  • If you are not feeling well or are showing symptoms of the COVID-19 virus, we ask that you please do not enter the branch. 

I have a large coin deposit to make. Can I access the coin machine at my local branch?

Yes, our coin machines are now available for use.

Are your Notary services still available?

Yes. The CCF team has adapted our procedures so we can now also provide remote notary services. We can schedule an online meeting to review, sign and seal your documents. In order to do this, you will need access to a computer to join an online video/audio session, and have the ability to fax or email your documents. 

To set up a remote notary service appointment, please contact us at 800-777-6728.

*Please do not send your documents to us until you've had the opportunity to speak with a CCF Representative. 

Can I still send a wire transfer?

Yes. Members are able to do wire transfers over the phone by calling us at 800-777-6728

Visit our wire transfer page for more information.

Can I still open an account?

Absolutely. Connect with us and we can assist you with any account questions you may have.

How do I enroll in online banking?

If you haven't enrolled in Online Banking, it takes just a minute and you can enroll now(Opens in a new Window). For questions about your account, you may also contact our eBranch at 800-777-6728 during normal business hours.

Will my online bill payment be posted as scheduled?

Yes. All online bill payments will be processed like normal.

I’m financially impacted by the Coronavirus and afraid I may not be able to make my next loan payment(s). What should I do?

Rest assured, we’re in this together and we’re here for you. As your world changes, we will be here to provide the financial assistance you need. For starters, we’ve opened eligibility requirements on our Skip-A-Payment program, which allows members with eligible loans to skip a monthly loan payment so they can keep up with other financial responsibilities. You can enroll in our Skip-A-Pay program online or by giving us a call at 800-777-67528.

Will my online bill payment be posted as scheduled?

Yes. All online bill payments will be processed like normal.

Do I still have access to my funds if they come in through direct deposit?

Yes. Your funds will be deposited as expected. You can access your funds via online banking, mobile banking, and via the CCF Mobile app. You can withdraw cash at ATMs and through drive-thru service at your local branch.

What services can I perform remotely without having to visit a branch?
Cornerstone offers a wide variety of services; many of which can be performed without leaving your home! To guide you, we have provided a full list of services along with where they can be performed. Please note, all services marked with an (*) can also be completed by logging in to Online or Mobile banking. 

Opening a new membership account*
Applying for a loan*
Closing and signing for a new loan*
Financial support and advice*
Loan repayment options
Opening a new business account
Closing and signing for a new business loan
Closing and signing for a home equity loan
Notary services*
Cashing bonds
Instant issue debit and credit cards
Money orders and cashier's checks
Credit card cash advances
Loan payments and advances*
Check orders*
Certificate of Deposit (CD) transactions
Auto lien releases
Non-member check cashing
Opening a new membership or personal account
Account and loan maintenance*
Applying for a new loan*
Closing and signing for a new loan*
Financial support and advice*
Loan repayment options
Balance inquiries*
Account funds transfers*
Request a new debit or credit card*
Loan payments*
Check orders*
Certificate of Deposit (CD) transactions
Auto lien releases
Digital banking support
Locating convenient open lobbies, drive-thrus and ATMs*

Is my money safe?

Yes! Your money is safe. Your deposits are insured through the National Credit Union Administration (NCUA), which means you can keep your money here with full confidence that it will always be here when you need it. CCF members have federally insured funds and should rest assured that their deposits are safe up to at least $250,000 per account, with additional coverage of up to $250,000 for certain retirement accounts. Not one penny of insured savings has ever been lost by a member of a federally insured credit union.

I need to withdraw cash. What are my options?

Your cash may be withdrawn in-branch or via drive-thru lanes during our normal business hours, and by ATM 24/7.  To find a surcharge-free ATM near you, click here.

How do I deposit cash?

You can make cash deposits via:

  • Drive-thru lanes during our normal business hours
  • CCF ATMs (Please note: the ATM located at the Royal Oak branch does not accept cash deposits)
  • At most of the 30,000 CO-OP network ATMs located across the country
  • In-branch

How do I deposit a check?

You can make check deposits via drive-thru lanes during our normal business hours, via the mobile deposit feature of our CCF mobile app, or in-branch. To learn more about mobile deposit, click here.

Can I still send a wire transfer?

Yes you can, please click here for instructions.

Who do I contact about card disputes and fraud?

Please call 800-777-6728 and speak with a member of our team to dispute any charges or report fraudulent activity.

How do I get a replacement debit or credit card?

Replacement debit and credit cards will be issued through the drive-thru at this time. You may also give us a call at 800-777-6728 and a CCF team member will work with you to get a replacement card sent directly to you if you are unable to leave your home.

Who do I contact about signing a loan that is in process?

If you are already working with a CCF team member, they will be able to walk you through the process of signing your documents electronically. This can be done from within online banking, mobile banking, or CCF Mobile app. You can also reach out to us at 800-777-6728

Can I still apply for a loan?

Yes, you can apply online by clicking here. Or by calling us at 800-777-6728.