Electronic Services

The following questions are the most frequently asked questions by our members regarding Net Access 24 and Online Bill Pay.  If you can’t find an answer, please contact us.
 

• Is there a charge for Net Access 24?
• Is there a charge for Online Bill Pay?
• How do I sign up for Net Access 24 or Online Bill Pay?
• I submitted an application for Net Access 24 and Online Bill Pay – how do I access my accounts?
• How can I view all of the accounts I have at Cornerstone Community Financial?
• I already have Net Access 24. Do I have to fill out a new application for Online Bill Pay?
• How do I change my access code?
• I know my access code, but I must have made a typing error, and now my account is locked. What do I do now?
• I forgot my access code-how do I get a new one?
• I signed in to the system, then turned away for just a few minutes. When I came back, the system had signed me off. Why?
• What should I do when the error message, "this page has expired due to inactivity" appears while using Net Access 24?
• How do I make my Visa credit card payment in Net Access 24?
• How do I cancel Net Access 24 or Online Bill Pay?
• How do I download my account files into Quicken?
• How do I download my account files into Microsoft Money?
• When I signed in to Net Access 24, I can see the summary of my accounts, but the menu items that should be on the left are gone, and now I can't transfer or do any other transactions! What happened?
• How do I reorder checks online?
• Can I apply for a loan online, or add services to my account online?
  
  
  

Is there a charge for Net Access 24?

There is no charge for Net Access 24, our free internet banking service.

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Is there a charge for Online Bill Pay?

In order to receive Online Bill Pay for free, you must also sign up for Net Access 24 online banking, E-statements and pay a minimum of four bills each month. If you pay less than four bills each month, a service fee of $4.95 will be charged. If you sign up for Online Bill Pay and do not pay any bills in 6 weeks, the service will be deactivated. If you choose to sign up for Online Bill Pay again, $5 activation fee will be assessed.

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How do I sign up for Net Access 24 or Online Bill Pay?

You can apply online. You can also sign up for either service at any branch or print the application and mail or fax it to:

Cornerstone Community Financial
2955 University Drive
Auburn Hills, MI 48326
(248) 340-7240 (FAX)

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I submitted an application for Online Bill Pay – how do I access my accounts?

Your confirmation will be sent to you in an email. The email will be sent to the email listed on your application. You can expect to receive this email within 24 hours of application.

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How can I view all of the accounts I have at Cornerstone Community Financial?

To view more than one account through NA24, click here to apply to have access to additional accounts. Once approved, you will be able to view every account you have with CCF.

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I already have access to Net Access 24. Do I have to complete a new application for Online Bill Pay?

Yes, a new application, signed by the primary member, must be completed in order to use Online Bill Pay. You can click on the Online Bill Pay application within NA24 or click here.

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How do I change my access code?

For Net Access 24:
Once you’ve signed in to Net Access 24, go to the menu and click on “Other Options,” which is on the lower left of your screen. A sub-menu will open up. Click on “Change your password,” and the “Change access code” screen will appear. Enter your new access code, then repeat the access code again for verification. Click “Continue” and your password will be changed. Remember that the password is case-sensitive, so you’ll need to type it in the same way each time you log on.

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I know my access code, but I must have made a typing error, and now my account is locked.  What do I do now?

If you try to access your Net Access 24 account with an incorrect password four times, your account will become frozen. Call a member services representative during regular business hours at (800) 777-6728 to unlock your account. If your account becomes frozen, you will not be able to use Net Access 24 or Phone Access 24 until your password is reset. All other CCF services will continue to be available.

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I forgot my access code – how do I get a new one?

To obtain a new Net Access 24 access code, contact a member services representative at (800) 777-6728 during regular business hours. You can also email your request.

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I signed into the system, then turned away for just a few minutes.  When I came back, the system had logged me off.  Why?

For security, Net Access 24 will automatically log off after five minutes of inactivity. Online Bill Pay will send a message to you after two minutes of inactivity, and if there’s no response from you, it will automatically log off after six minutes. This helps protect your account from unauthorized activity, particularly if you are at a public computer (example: library) and walk away without logging off.

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What should I do when the error message, “This page has expired due to inactivity,” appears while using Net Access 24?

If you are using Microsoft Internet Explorer, try the following:

• From the Tools drop down menu, select Internet Options
• Click on the General tab – find the Temporary Internet Files heading, select Settings
• Select an option other than “Never”
• Click ok

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How do I make my Visa credit card payment in Net Access 24?

When you’re signed in to Net Access 24, select the “Transfer” button on the left side of the screen. From the submenu that appears, click on the “Share to Loan Transfer” link (for Net Access 24 purposes, your Visa credit card is considered a loan). That takes you to a screen with drop down boxes. In the top box, which instructs you to “Select share ID,” select the account you want to transfer the money from. In the box below, which is labeled “Select loan transfer ID,” select your Visa card from the list. In the box below that, type in the payment amount (formatted at 000.00). Select “Submit” and you’re done! The balance of your Visa card should update immediately. Be sure to confirm transaction before closing out.

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How do I cancel Net Access 24 or Online Bill Pay?

The primary member should send or fax a written request, including signature and account number, to:

Cornerstone Community Financial
2955 University
Auburn Hills, MI 48326
(248) 340-7240 (FAX)

The request to cancel can also be dropped off to a branch office.

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How do I download my account files into Quicken?

1. Once you've signed into Net Access 24, click the "History" button at the left of your screen.
2. Select the "Download History for Quicken/Money" option. When the Download History screen appears, select the account ID (savings, checking, etc.) you'd like to download, and then the transaction beginning and ending dates.
3. Choose the QIF file format, then click Continue.
4. A dialog box will appear, asking you if you'd like to open or save the file. Choose the Save option, and save it to wherever you normally save your files (for example, the My Documents folder on your hard drive). The file will save with a .qif extension.
5. When you're ready to download the account information, open Quicken and select the account you'd like to update.
6. From the pull-down menu, choose File, Import, QIF File.
7. Either accept the file name given (if correct), or choose the Browse button to find the file on your computer. When you have the correct path and file name, click OK.
8. You'll get a message, "Successfully imported XX item(s)." to let you know how many items were imported. Click OK.

NOTE: Occasionally a QIF file will not import correctly if the MIME (Multipurpose Internet Mail Extension) content type is not properly defined. If you are unable to download a QIF file, follow these steps to define the content type:

Internet Explorer 4.0 and higher

1. On your computer's desktop, double-click the My Computer icon.
2. In the pull-down menu, select View, then Options (or Folder Options).
3. A dialog box with three tabs will appear. Click on the View tab.
4. Verify that "Show All Files" is selected in the Advanced Settings window.
5. Verify that "Hide MS-DOS file extensions for file types that are registered" (or "Hide file extensions for known file types") is NOT selected.
6. Click OK (this should put you back to the Options or Folder Options window you saw before and the View file tab should still be selected).
7. Click on the File Types file tab.
8. Click the New Type button.
9. At the bottom of the Add New File Type window, verify that the "Confirm open after download" box is checked.
10. In the "Description of type" and "Associated extension" boxes, type QIF.
11. Click the New button under the Actions heading.
12. In the Action box, type OPEN.
13. In the "Application used to perform action" box, type c:\windows\notepad.exe.
14. Click the OK button, then click the Close button. Keep clicking the Close (or OK) buttons until all dialog boxes are closed.

Internet Explorer 3.0

1. Open Internet Explorer.
2. From the pull-down menu, select View, then Options (or Folder Options).
3. In the dialog box that appears, click on the Programs tab.
4. Click on Viewers, then click the File Types tab.
5. Click the New Type button.
6. In the "Description" box, type cgi.
7. In the "Extension" box, type cgi.
8. Click the New button under the Actions heading.
9. In the "Action" box, type OPEN.
10. In the "Application used to perform action" box, type c:\windows\notepad.exe.
11. Click the OK button, then click the Close button. Keep clicking the Close (or OK) buttons until all dialog boxes are closed.

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How do I download my account files into Microsoft Money?

1. Once you've signed into Net Access 24, go to the "History" button at the left of your screen.
2. Select the "Download History for Quicken/Money" option. When the Download History screen appears, select the account ID (savings, checking, etc.) you'd like to download, and then the transaction beginning and ending dates.
3. Choose the MS Money OFX file format, then click Continue.
4. A dialog box will appear, telling you that the information has been received and will be imported the next time you run Money. It will also ask if you want to start Money now. If you do, click yes. If you prefer to wait, the information will automatically download the next time you open Money (please note that you must also have an online connection enabled when you open Money to receive the file).
5. Check your account information on the dialog box that appears telling you the online file is received, and from the pull-down menu, select the account you wish to associate the file with. Click Next to accept the file.
6. You should see a dialog box that says "Import Completed." Click OK, and your account information will be on the screen.

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When I sign in to Net Access 24, I can see the summary of my account balances, but the menu items that should be on the left are gone, and now I can’t transfer or do any other transactions. What happened?

If you're running Internet Explorer as your web browser, you're most likely missing a plug-in for your browser, which gives you the JavaScript support required to view those menu items. Java VM is available for download free online at www.java.com. Once Java VM is installed, restart your browser and you should be able to see the menu at the left with no problems.

If you're running Netscape Navigator and are unable to view the menu items, you probably need to enable JavaScript. Here's how:

1. From the Edit menu, select Preferences.
2. Click on the word "Advanced," which you'll find on the left side of the Preferences dialog box, to bring up the advanced Preference options.
3. Make sure the box "Enable JavaScript" is checked
4. Click OK.
5. Exit and restart your browser.

Currently NA24 is only compatible with Internet Explorer 7. In order for members to use Internet Explorer 8 with NA24, members must select the “Compatibility View” option.

To select the Compatibility View, log in to NA24 and go to the top right corner of your screen. Next to the lock image members will see an icon that looks like a sheet of paper (the paper is torn). Click this image for assistance. Members will now have full menu access as they did with Internet Explorer 7. This is only necessary the first time you log into NA24.

If you have any additional questions please contact our call center directly at 800-777-6728.

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How do I reorder checks online?

There are two ways to access Liberty Check Printers’ website to reorder checks. Please have the check reorder slip from your last box of checks available before starting to place your order.

1. From our home page, click on the "Personal Services" link, then on "Checking." On the checking page, you'll find instructions for reordering checks online.
2. Sign in to Net Access 24, and click on the "Check Options" menu. From the submenu that appears, click on the "Reorder Checks" link. That will take you to the Liberty site.

When the Liberty ordering screen appears, follow the directions to place your order.

If you don't have your check reorder slip available, call Liberty Customer Service at (888) 303-2435 to place your order by phone. Please note that you must have your checks with you for verification purposes when you reorder by phone.

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Can I apply for a loan online? Or add services to my account?

Of course!  View our online applications.

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